Call Center Agent

I had a dream last night; I was working as a call center agent daw. Eh, di ba kabaligtaran ang panaginip? Waahhh! Di hindi ako maha-hire as an agent nito? Huhuhu…

Anyway, so there are some familiar faces around me. A combination of elementary-high school-college, former co-workers and even some textmates I haven’t even met yet! Gano’n naman talaga eh, weird ang mga panaginip.

BUT! The weirdest part was, hindi headset ang gamit ko when accepting calls. As in ordinary landline unit! As in! Kulay dirty white pa siya ha? Pero wag ka, may LCD sa lower part indicating the number of incoming calls. Sheez!

Throughout my dream as an agent, I received two calls from the US. One from a Filipino OFW and another from an angry American woman. Medyo blurred ung conversation dun sa latter, all I can remember saying was “Sorry ma’m but I cannot accept your call anymore. I have to drop the line.” When I woke up abruptly around 6am, I was like “where the hell did I get that?” Wala naman kasi akong experience sa mga ganto. Pati yung diction ko, kakaiba. Well, at least sa initial interview or simulation (if ever) may idea na ako how to handle calls.

Even dun sa Filipino caller, she would sometimes speak to me in Tagalog but I have to pretend that I “can’t” understand her telling me “hindi” or “oo”.

The situation with the Filipino caller was a little confusing. Kasi ang problem nya is about her money na hindi niya ma-withdraw through her ‘credit card’ kasi naka-list daw ata sa sister na nasa Pilipinas. It’s really confusing and purely illogical.

I have to quick-talk to my supervisor pa about the decision. That I am not sure of. Kasi dapat right then and there you have to decide na. You can’t make the customer wait for even a couple of seconds. Customer service, rhayt? LOLz

I must admit medyo na-challenge ako. Or was it a sign of what’s going to happen to me next year. We will see...